Shipping & Return Policy

Shipping

Orders will be shipped Express Post from Curaçao Post Office, within 2-3 business days. Once the order is shipped, the buyer will receive a shipping confirmation and tracking number.

Estimated Shipping

USA/CANADA • $20 USD • 4-5 business days
EUROPE • $35 USD • 5-6 business days
*For other countries, please contact first.

NOTE: These shipping estimates cannot be guaranteed. Actual delivery time will depend on the shipping carrier. Buyers are responsible for any customs and import taxes that may apply. Genara Denis is not to be held responsible for delays due to customs.

Returns

Returns are only accepted for arrived damaged items. Please email a photo of the item(s) within 24 hours of delivery, for a full refund.

Cancelations

To provide customers with a prompt and efficient purchase experience, orders are processed within 24 hours. Therefore cancelations are only accepted by email within the 24 hours of the placed order. After 24 hours the order has already been packed and processed. Thus cannot be canceled!